If your business is struggling to manage a lot of back-end processes, it might seem like automation is the answer you need. Just automate all those manual processes to speed things up, and you’re done. Right?
Not so fast. Automating a faulty process by taking out manual human intervention can be a recipe for disaster. Consider an automobile plant with a standard assembly line. Sending parts through the line more quickly without a way to assemble the cars faster will only result in a pile of metal.