Careers

Customer Support Representative

Invoiced helps companies increase cash flow and reduce time spent on invoicing and collections. Our cloud-based accounts receivable automation system gives finance staff a centralized place to track, manage, and automate collection efforts. As a result, companies get paid 2 weeks faster on average, reduce the invoices they write off as bad debt by up to 30%, and reduces the company-wide risk of having a large balance of outstanding invoices.

We are looking for a friendly person to be the first point of contact for Invoiced customers. At Invoiced our customers come first. We are looking for an individual that will respond to incoming emails, live chat, and phone calls. We currently spend the most time supporting customers over email. Our customer base consists of over 20,000 businesses. We have a low tickets per user ratio because many users love our product and find it intuitive.

In this role you will:

• Provide support to our customers through our email ticketing system, CRM, and over the phone.
• Help us deliver prompt and accurate answers to our customers.
• Periodically follow up with customers on open tickets that did not receive a response.
• Work with our internal product teams to report bugs and communicate progress with the customer.
• Help us identify trends within our customer base, like commonly requested features or challenges faced.

The ideal candidate has:

• 3+ years of experience in a customer-facing role.
• Strong verbal and written communication skills.
• Serious organizational and multitasking skills.
• Comfortable learning in-depth about our product.
• Natural problem solver - can quickly diagnose customer problems and find a solution.

Bonus points:

• Experience at a SaaS company in a similar role.
• Has an accounting or finance background.

Why work at Invoiced:

• Help us delight thousands of amazing customers that depend on Invoiced.
• Competitive salary and equity.
• Fully paid health and dental insurance.
• Work in our downtown Austin office, with paid parking or commuter benefits.

Sound like a fit? Reach out to us at moc.deciovni@sreerac.

Sales Development Representative

Invoiced modernizes and automates painful, complex billing processes for businesses. Currently there are over 30 billion invoices sent annually, in the U.S. alone. The market for our billing solution is huge, especially in the mid-market sector where there is a lot of pent-up demand for our SaaS solution. Today over 20,000 businesses depend on our software to orchestrate their billing process.

We are seeking a highly motivated Sales Development Representative (SDR) to help our growing company drive new customer acquisition. This is an excellent opportunity for a self-starter that is looking to grow their sales career at fast-paced tech startup.

In this role you will:

• Leverage prospecting tools to research companies and identify key decision makers.
• Conduct high volume, persistent outreach to targeted prospects (dials/email/social).
• Communicate our value proposition to decision makers and qualify them for potential sales opportunities.
• Collaborate closely with our Account Executives to help them accelerate pipeline growth.
• Contribute towards optimizing our approach towards sales development to drive ongoing improvement.
• Follow up with new leads via phone and email.
• Answer incoming sales calls and live chats.

The ideal candidate has:

• 4+ year undergraduate degree.
• Ability to adapt easily to new situations and eager to learn/contribute.
• Excellent verbal and written communication skills.
• Assertive, persistent, persuasive and a good listener.
• Proficient at CRM (we use Pipedrive).

Bonus points:

• Experience working with SaaS and B2B sales.

Why work at Invoiced:

• You want to grow in a dynamic, fast-paced environment.
• Competitive compensation.
• Fully paid health and dental insurance.
• Work in our downtown Austin office, with paid parking or commuter benefits.

Sound like a fit? Reach out to us at moc.deciovni@sreerac.

Implementation Engineer

Invoiced helps companies increase cash flow and reduce time spent on invoicing and collections. Our cloud-based accounts receivable automation system gives finance staff a centralized place to track, manage, and automate collection efforts. As a result, companies get paid 2 weeks faster on average, reduce the invoices they write off as bad debt by up to 30%, and reduces the company-wide risk of having a large balance of outstanding invoices.

We are looking for a technical-minded person to shepard our mid-market and enterprise customers through their implementation of Invoiced. You will work with customers post-sale to successfully deploy Invoiced within their organization while hitting their desired go-live target date. The candidate we are looking for has a burning passion for learning, enjoys solving problems, and has great people skills.

In this role you will:

• Work directly with newly won enterprise accounts to implement Invoiced.
• Help the customer’s technical team use our API to build an integration, including providing code samples as needed.
• Work with customers to configure Invoiced to build their desired workflows.
• Coordinate with internal product teams as necessary.
• Periodically participate in sales calls to answer technical and implementation questions.

The ideal candidate has:

• Bachelor’s degree in Computer Science, Management Information Systems, engineering, or similar.
• Experience in a customer-facing role.
• Fluent in web APIs with some coding experience.
• Strong verbal and written communication skills.
• Highly organized and detail-oriented.
• Ability to manage high pressure client situations and build trust with clients.
• Natural problem solver - can quickly deliver solutions to customer problems.

Bonus points:

• Experience at a SaaS company.
• Participated in multi-month implementation projects in the past.

Why work at Invoiced:

• Help us delight thousands of amazing customers that depend on Invoiced.
• Competitive salary and equity.
• Fully paid health and dental insurance.
• Work in our downtown Austin office, with paid parking or commuter benefits.

Sound like a fit? Reach out to us at moc.deciovni@sreerac.

Sales Development Representative

Invoiced modernizes and automates painful, complex billing processes for businesses. Currently there are over 30 billion invoices sent annually, in the U.S. alone. The market for our billing solution is huge, especially in the mid-market sector where there is a lot of pent-up demand for our SaaS solution. Today over 20,000 businesses depend on our software to orchestrate their billing process.

We are seeking a highly motivated Sales Development Representative (SDR) to help our growing company drive new customer acquisition. This is an excellent opportunity for a self-starter that is looking to grow their sales career at fast-paced tech startup.

In this role you will:

• Leverage prospecting tools to research companies and identify key decision makers.
• Conduct high volume, persistent outreach to targeted prospects (dials/email/social).
• Communicate our value proposition to decision makers and qualify them for potential sales opportunities.
• Collaborate closely with our Account Executives to help them accelerate pipeline growth.
• Contribute towards optimizing our approach towards sales development to drive ongoing improvement.
• Follow up with new leads via phone and email.
• Answer incoming sales calls and live chats.

The ideal candidate has:

• 4+ year undergraduate degree.
• Ability to adapt easily to new situations and eager to learn/contribute.
• Excellent verbal and written communication skills.
• Assertive, persistent, persuasive and a good listener.
• Proficient at CRM (we use Pipedrive).

Bonus points:

• Experience working with SaaS and B2B sales.

Why work at Invoiced:

• You want to grow in a dynamic, fast-paced environment.
• Competitive compensation.
• Fully paid health and dental insurance.
• Work in our downtown Austin office, with paid parking or commuter benefits.

Sound like a fit? Reach out to us at moc.deciovni@sreerac.

Software Engineer - Frontend

Invoiced helps companies modernize and automates painful, complex billing processes. Over 20,000 businesses depend on our software to orchestrate their entire billing process, including invoicing, subscription renewals, processing payments, and chasing down non-paying customers. As a result, companies get paid 2 weeks faster on average, reduce the invoices they write off as bad debt by up to 30%, and frees up time for the finance team to focus on growing the revenue side of the business instead of always playing catch-up.

We are looking for a frontend engineer to deliver high-quality web interfaces to our customers (and the customers of our customers). As part of this position you will be taking complex billing processes and distilling them into easy-to-use and understand interfaces. Traditionally financial software has a track record of being painful to use with extremely information dense screens. We are changing this at Invoiced by modernizing all aspects of the billing process.

In this role you will:

• Ship new features on our SPA dashboard web app.
• Lead front-end development across all of our user-facing interfaces.
• Convert design mockups into fully-functioning interfaces.
• Improve automated testing and QA processes of our frontend components.

The ideal candidate has:

• Highly proficient with HTML, CSS, and Javascript.
• Knowledgeable about the Javascript ecosystem.
• Delivers easy-to-use, high-quality user experiences.
• Taste for good design.

Bonus points:

• Experience with Javascript frameworks (we currently use AngularJS)

Why work at Invoiced:

• Deliver game-changing software to thousands of businesses that rely on Invoiced.
• Competitive salary and equity.
• Fully paid health and dental insurance.
• Work in our downtown Austin office, with paid parking or commuter benefits.

Sound like a fit? Reach out to us at moc.deciovni@sreerac.

Software Engineer - Backend (PHP)

Invoiced helps companies modernize and automates painful, complex billing processes. Over 20,000 businesses depend on our software to orchestrate their entire billing process, including invoicing, subscription renewals, processing payments, and chasing down non-paying customers. As a result, companies get paid 2 weeks faster on average, reduce the invoices they write off as bad debt by up to 30%, and frees up time for the finance team to focus on growing the revenue side of the business instead of always playing catch-up.

We are looking for a top-notch engineer to develop and maintain our core SaaS systems. You, as the ideal candidate, should get a thrill out of automating manual processes. You should also be comfortable owning large swaths of the product and taking new features from ideation to shipped. You will be contributing to our core billing logic, API, and payment integrations.

In this role you will:

• Ship new features across our backend applications.
• Own the code that you ship.
• Troubleshoot and squash bugs within our core business logic.
• Contribute to product architecture and product road map planning.

The ideal candidate has:

• 3+ years of experience as a software developer.
• Experience with our tech stack or similar: PHP/Symfony 4, MariaDB, Redis, AWS.
• Writes concise, testable code.
• Excellent written communication skills.
• Thrives on a small, high-performing product team.

Bonus points:

• Experience developing financial applications.
• Previous startup experience.

Why work at Invoiced:

• Deliver game-changing software to thousands of businesses that rely on Invoiced.
• Competitive salary and equity.
• Fully paid health and dental insurance.
• Work in our downtown Austin office, with paid parking or commuter benefits.

Sound like a fit? Reach out to us at moc.deciovni@sreerac.

Software Engineer - Backend (Go)

Invoiced helps companies modernize and automates painful, complex billing processes. Over 20,000 businesses depend on our software to orchestrate their entire billing process, including invoicing, subscription renewals, processing payments, and chasing down non-paying customers. As a result, companies get paid 2 weeks faster on average, reduce the invoices they write off as bad debt by up to 30%, and frees up time for the finance team to focus on growing the revenue side of the business instead of always playing catch-up.

We are looking for a top-notch engineer to develop and maintain our mission-critical accounting integrations. You, as the ideal candidate, should get a thrill out of automating manual processes. You should also be comfortable owning large swaths of the product and taking new features from ideation to shipped. You will be connecting Invoiced with accounting and ERP systems to help automate the accounting processes for customers.

In this role you will:

• Ship new features and integrations with our accounting system integrations.
• Own the code that you ship.
• Troubleshoot and squash bugs within our sync logic.
• Contribute to product architecture and product road map planning.

The ideal candidate has:

• 3+ years of experience as a software developer.
• Experience with our tech stack or similar: Go, MariaDB, Redis, AWS.
• Writes concise, testable code.
• Excellent written communication skills.
• Thrives on a small, high-performing product team.

Bonus points:

• Experience developing financial applications.
• Previous startup experience.

Why work at Invoiced:

• Deliver game-changing software to thousands of businesses that rely on Invoiced.
• Competitive salary and equity.
• Fully paid health and dental insurance.
• Work in our downtown Austin office, with paid parking or commuter benefits.

Sound like a fit? Reach out to us at moc.deciovni@sreerac.