The Butcher Shoppe started with a simple mission: to bring high-quality meat and ingredients to its customers.
What began as a small family business has become a trusted purveyor for restaurants, hotels, and institutions across the food service industry. Despite its growth, The Butcher Shoppe has stayed true to its roots, working with top suppliers worldwide—and close to home—to deliver only the best products.
However, as customer demand picked up, managing accounts receivable became challenging. With thousands of active clients, the team’s manual billing processes struggled to keep up, causing delays, inefficiencies, and cash flow issues. That’s when Noah Weisberg, the General Counsel, and Owen Hollohan, a Financial Analyst, knew it was time to look for a better invoicing solution to handle the volume but still let them keep the personal, people-first service they value. After a customer recommendation, they decided to try Invoiced’s automated A/R platform.
Challenges
As The Butcher Shoppe expanded, it encountered several obstacles in managing its accounts receivable processes. Its legacy A/R system relied heavily on manual interventions, which became increasingly unmanageable with its growing customer base. This outdated approach affected its cash flow and customer satisfaction.
Below are the primary challenges they faced:
- Manual Invoicing and Payment Processing: Previously, invoicing and collections were done manually. A physical copy was delivered with each order, creating frequent delays as invoices didn’t always reach the right person for payment.
- High DSO and Collections Inefficiencies: Without automation, chasing overdue invoices was time-intensive and often ineffective, impacting cash flow.
- Customer Experience: Limited access to digital invoices and a lack of payment options made it difficult for customers to track and settle timely payments.
Solutions
Recognizing the need for a scalable and automated solution, The Butcher Shoppe implemented Invoiced’s A/R automation platform to address these challenges. This new system provided flexibility and control over their billing processes, allowing them to enhance operational efficiency and customer satisfaction.
Key solutions included:
- Automated Invoicing and Payment Processing: With electronic and hard-copy invoice options, AutoPay, and ACH payment processing, The Butcher Shoppe now provides customers easy access to invoices, enabling faster payments.
- Enhanced Chasing and Reporting Features: Invoiced’s chasing cadences and customizable net terms improved collections, making it easier for The Butcher Shoppe to manage late payments effectively.
- Improved Efficiency and Time Savings: The team reduced the time spent on A/R tasks from two days weekly to just two to three hours. Automations handle invoice generation, chasing, and payments, freeing up resources for customer support and growth initiatives.
- Customer Portal Access: The portal empowers clients to access invoices and account details independently, reducing customer support time on manual invoice requests.
Conclusion
The Butcher Shoppe has seen remarkable benefits since switching to Invoiced’s automated A/R solutions. For this family-owned business, moving from manual processes to a streamlined automation platform has made a real difference in a competitive, fast-paced market. They’ve reduced the time spent on invoicing and collections, improved cash flow, and enhanced the customer experience. With efficient payment handling, robust reporting, and helpful follow-up features, their team has more time to focus on core operations and growth.
Invoiced’s automation has transformed our invoicing process, making it easier to keep up with high demand and improving our overall efficiency.
– Noah Weisberg, General Counsel, Collections
The Invoiced customer portal has also been a game-changer for The Butcher Shoppe’s clients, giving them more control and transparency over their accounts. This easy access has reduced common friction points and strengthened customer relationships while freeing up support staff to focus on proactive service and high-value tasks instead of handling invoice requests.
We’ve seen an incredible reduction in time spent on manual invoicing tasks. Invoiced has really lightened the load on our team.
– Owen Hollohan, Finance Analyst
Adopting Invoiced has optimized their accounts receivable processes and reinforced The Butcher Shoppe’s commitment to quality and top-notch service—a value they’ve held since day one. With these tools, The Butcher Shoppe is set up to scale, deliver premium products, and maintain that personal touch their customers love. Invoiced has been a key partner in supporting The Butcher Shoppe’s growth, providing the A/R foundation they need to meet future demands and offer exceptional customer service.
