The docs contain the latest instructions on using Invoiced and the knowledge base has answers to frequently asked questions.
Email support is available on all paid plans.
Phone support is available 9am to 5pm CST, Monday – Friday excluding company holidays for customers on Enterprise plans.
The Invoiced support phone number can be found in the dashboard by clicking on the help icon in the bottom right.
We log all support requests that we receive from customers over email or phone. It is our goal to respond to any support requests within 4 business hours. Our resolution process is as follows:
Software service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the service, is provided to all customers under support for no additional fee. Bug fixes may also be performed to bring the service into substantial conformance with its then current user guide. Planned outages are usually scheduled during weekends and customers are usually notified via email and the dashboard.