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Invoicing System
Invoice-to-Cash
Expedite your invoice-to-cash cycle by making it easier for customers to pay.
Subscription Billing System
Recurring Billing
Powerful recurring billing capabilities for unlocking predictable revenue growth.
Online Payments
Payment Plans
Grow revenue by allowing customers to pay you back in installments.
Online Billing Portal
Customer Portal
Give customers a 360-degree view into their relationship with your business.

Support and Maintenance

Documentation and Knowledge Base

The docs contain the latest instructions on using Invoiced and the knowledge base has answers to frequently asked questions.

Documentation
Knowledge Base

Email Support

Email support is available on all paid plans.

moc.deciovni@troppus

Phone Support

Phone support is available 9am to 5pm CST, Monday – Friday excluding company holidays for customers on Enterprise plans.

The Invoiced support phone number can be found in the dashboard by clicking on the help icon in the bottom right.

Our Support Process

We log all support requests that we receive from customers over email or phone. It is our goal to respond to any support requests within 4 business hours. Our resolution process is as follows:

  1. Trouble ticket opened
  2. Engineer assigned to determine and correct the error
  3. Periodic reports on the status of the correction
  4. Initiate work to correct the error

Software service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the service, is provided to all customers under support for no additional fee. Bug fixes may also be performed to bring the service into substantial conformance with its then current user guide. Planned outages are usually scheduled during weekends and customers are usually notified via email and the dashboard.